If an identity check fails, it doesn’t mean anything is wrong with you or your documents — it simply means the system couldn’t verify something confidently enough.
Common reasons checks fail
- Blurry or dark photos
- Glare or reflections on the ID
- Damaged or worn IDs
- Face mismatch between selfie and ID photo
- Liveness check failure (movement or lighting issues)
- Details don’t match records (address, name, spelling, etc.)
- Expired documents
What to do next
- Retake the photo in brighter light
- Ensure your face is fully visible in the selfie
- Clean or dry your ID before photographing it
- Double-check the details you entered
- Use a different ID if your main one is damaged
Most failures are easily resolved with a second attempt. Law firms can also manually review unclear cases when required.
Next step:
👉 Move on to reviewing and signing your documents → Reviewing and Signing Your Legal Documents
Related articles:
• How to Take the Perfect Photo of Your ID Document
• How to Take the Perfect Selfie for Verification
• Why Identity Checks Sometimes Fail (and What to Do Next)
Need help?
👉 Troubleshooting Common Issues
👉 Contacting Support