The InMyNameKYC platform is designed to work smoothly on most modern devices and to remain accessible to as many users as possible. This guide explains which devices are supported, how to enable camera and app permissions, and what to do if you experience any accessibility issues.
Supported Devices
You can complete your onboarding on:
iOS (Apple)
- iPhone 8 or newer
- iOS 14 or later
Android
- Android smartphones released after 2018
- Android 10 or later
- Google Play Services enabled
Note: Tablets are not recommended because some models do not support secure biometric capture.
Browser Support (if using web links)
If your law firm sends a web link for initial steps, we support the latest versions of:
- Safari
- Chrome
- Edge
- Firefox
Older browsers may not support camera access or secure sessions.
Camera & App Permissions
Identity verification requires:
- Camera access (to capture your ID and selfie)
- Device storage access (to read and write temporary encrypted files)
- Stable internet connection
If permissions are blocked, your device may show:
- A blank camera screen
- An error saying “Camera unavailable”
- A spinning loader that doesn’t progress
How to enable permissions on iPhone
- Open Settings
- Scroll down to InMyNameKYC
- Enable:
- 📸 Camera
- 📶 Mobile Data
- 🔔 Notifications (optional)
How to enable permissions on Android
- Go to Settings → Apps
- Find InMyNameKYC
- Tap Permissions
- Enable:
- 📸 Camera
- 📂 Files/Media (if shown)
- 📶 Network
Accessibility Features
Supported
- Large text and dynamic type
- Screen readers (TalkBack & VoiceOver)
- High-contrast mode
- Device vibration feedback
- Clear on-screen instructions for each step
Tips for screen reader users
- Perform actions slowly; the camera preview may take a moment to announce changes
- Keep the ID fully inside the frame until the device vibrates or gives feedback
If Your Device Is Not Supported
If your device can’t complete the verification:
- You can try using another smartphone (e.g., family member)
- Your law firm may arrange an alternative verification method
- You can contact support for troubleshooting help
Need More Help?
If you’re still having difficulty completing verification due to device issues, permission problems, or accessibility needs, contact support using the guidance below:
Related articles:
• Troubleshooting Common Issues
• Security and Fraud Awareness
• Accessibility and Device Support
If your issue is related to identity checks:
👉 Why Identity Checks Sometimes Fail (and What to Do Next)
To speak to support:
👉 Contacting Support