Contact Support

If you need help, here’s who to contact and in what order:

1️⃣ In-App Help or AI Assistant – fastest answers to basic questions.
2️⃣ Your Law Firm Contact – for case-specific or payment issues.
3️⃣ InMyNameKYC Support – for technical problems.

Email: support@inmynamekyc.com
Hours: Monday – Friday, 9 am – 5 pm (UK time)

Include:

• Your full name
• Reference code
• Short description of the issue

Need More Help?

If you’re still having difficulty completing verification due to device issues, permission problems, or accessibility needs, contact support using the guidance below:

Related articles:
• Troubleshooting Common Issues
• Security and Fraud Awareness
• Accessibility and Device Support

If your issue is related to identity checks:
👉 Why Identity Checks Sometimes Fail (and What to Do Next)

To speak to support:
👉 Contacting Support