Why Accurate Address Data Matters (Silent Checks Explained)
During onboarding, you are asked to enter your full address, which is then used in a set of background identity validations known as silent checks.
Silent checks help ensure your information matches trusted sources — reducing the risk of fraud and protecting your matter from identity misuse.
What are silent checks?
Silent checks are automated background verifications that confirm your identity details without requiring you to upload additional documents.
These checks compare your details against trusted reference data, including:
- Electoral roll information
- Credit header data
- Address lookup services
- National registers
- Mortality reference checks
This ensures the information you provide is accurate, complete, and consistent.
Why your address must be entered correctly
Even small differences — like missing flat numbers or abbreviations — can cause silent checks to fail.
For the best result, ensure:
- Your address matches your official documents
- Postcode and formatting are correct
- You use your current residential address
- You avoid abbreviations (“Rd” vs “Road”) where possible
Consistent, structured information helps the system match your identity precisely and avoid false flags.
Why silent checks matter
Silent checks help to:
- Confirm your identity quickly
- Detect synthetic or fabricated identities
- Validate your presence at an address
- Prevent fraudulent use of someone else’s details
- Reduce the need for extra documentation
They also prevent delays in your matter by ensuring your information is verified correctly the first time.
If your silent check fails
If the system cannot validate your details, you may be asked to:
- Review or correct your address
- Upload an additional proof of address
- Provide further information
This is normal and helps protect your legal matter from identity-based risks.